Delivery Information

We offer two methods of delivery on orders, Standard delivery and Royal Mail Tracked 24. Standard delivery orders will be despatched within 2 working days of the order being placed.

We only deliver within the United Kingdom.

Standard Delivery

We deliver our products using Royal Mail Tracked delivery. Standard Delivery orders will generally arrive within a few days, following despatch, but we cannot guarantee delivery times with the Royal Mail so the estimated delivery date is our expectation.

Standard Delivery is now free for orders over £30. For orders under £30, the delivery charge is £2.95 per order.

Royal Mail Tracked 24

We offer Royal Mail Tracked 24hour delivery on some of more popular products, these orders are aimed to be delivered on the next working business day (Mon-Fri). Orders must be placed before 2pm Mon-Fri for next business day delivery. These products include Revitalash, Revitabrow and Olaplex amongst others. If the delivery option is available for the products you would like to purchase you will see the option at checkout. A tracking link will be emailed to you following despatch.

Royal Mail Tracked 24 is charged at £4.99 per order.

Delivery Queries

In the rare event an order cannot be fulfilled, we will contact you to advise on the reason we cannot supply the order. You may decide whether you wish to cancel the entire order, or to cancel part of the order provided that such part of the order had not been yet sent.

If you do not receive your order please contact us at customerservices@kimibeauty.co.uk and our customer services agents will be happy to help.

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened and have any original seals intact. Please read our returns policy for more information.